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Provides support, installation, maintenance and repair for computer hardware and peripherals for assigned units.

• Ensures availability, security and integrity of hardware and technological resources.
• Provides technical support for assigned units. Prepares new hardware and peripherals for end-users and computer labs, including installing and configuring operating systems and approval applications.
• Creates, updates and maintains a reliable inventory of all hardware, software and related licenses throughout assigned units. Installs or reinstalls software applications as needed.
• Coordinates, troubleshoots and performs basic repairs for hardware and peripherals issues.
• Assists with operational tasks, unit-specific systems and network-related duties.
• May assist end-users with instructional equipment in computer labs, classrooms and conference rooms.
• May coordinate training for new members of the department.
• May conduct project work to facilitate digital initiatives.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Associate's degree or two years' college coursework in a related field from an accredited institution.

• One year’s relevant experience.
• End user support experience.
• Strong interpersonal, written and verbal communication skills.

• Ability to work irregular shifts and extended hours, including evenings and weekends.

• Relevant industry certification.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2024-01-09