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Maintains computing hardware and software and supports end-users in a moderately-sized department or college.

• Prepares computing equipment and peripherals for faculty, staff and instructional laboratories. Installs operating system and application software and configures for end-users. Ensures equipment meets University standards.
• Provides technical and problem-solving support to end-users for all standard and department-specific applications. Maintains and instructs end-users on department and University policies governing computer usage and data security.
• Provides support to classroom instruction, including setting up audio-visual equipment, recording, streaming or other instructional technology needs.
• Maintains the department’s servers and local area network, including back-up and restore processes.
• Maintains an accurate inventory of the department’s computing equipment and coordinates these records with the University’s information technology inventory system.
• Administers user groups for the department.
• Monitors network performance and resolves any network performance issues.
• Recommends changes or improvements to the department’s information technology hardware and software. Represents the department’s needs and interests to the University’s information technology planning groups.
• Provides direction to student employees who provide assistance in computing laboratories or maintaining equipment.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor’s degree in a related field, or an equivalent combination of education and experience.

• Three years' relevant experience.
• Strong interpersonal, written and verbal communication skills.
• Experience with office software, including word processing, spreadsheets and presentation software.
• End user support experience.
• Experience supporting computers, laptops and software applications.
• Experience supporting and installing audio-visual equipment.
• Strong organizational skills.
• Ability to work autonomously as well as a member of a team.
• Strong attention to detail.

• Must be available to provide system maintenance or end-user support outside of normal business hours.

• Set-up and maintenance of instructional technology hardware and software.

• Relevant industry certification.

Light work with some physical demands such as continuously lifting or moving materials less than 25 pounds, but rarely moving more than 25 to 50 pounds.

Work is generally performed in a well lit, temperature-controlled indoor environment with occasional exposure to the outdoors or to any number of elements.

Revised: 2024-04-16