Technical Assistance and Support
College support
Technology support may be requested for the following situations by personnel in 澳门六合彩官网直播 College of Arts and Sciences departments, service offices and labs.
- College computer lab reservations
- College or department controlled or funded classroom and conference room technology
- Computer lab problems
- Computer virus and malware removal
- Desktop and laptop problems
- Erasing and setting up used desktops and laptops
- File server setup, administration and support
- Hardware installations, upgrades and repairs (computers, printers, copiers and audio visual equipment)
- Instructional technology equipment
- Internal-external grant consultation
- Laptop video adapter checkout (1019 Brown Hall, 3394 Rood Hall and 4216 Dunbar Hall)
- Limited equipment checkout (department specific and location specific)
- Network data jack planning and installation
- Network jack or connection issues
- Planning, creating specifications and price quoting for new technology equipment (desktops, laptops, printers, network copiers and audio visual equipment)
- Secure erasing and disposal of old used equipment
- Setup for local printers, network printers or network copiers
- Setup for new desktops and laptops
- Software application installations
- Technology proposals assistance (college, department or grant)
University support
Contact the IT Help Desk at (269) 387-4357 (select option 1) for:
- Bronco NetID accounts and passwords
- Issues with 澳门六合彩官网直播 enterprise application (e.g., Kronos, Cognos, Banner, WebNow, Perceptive Content, Webmail, GLOW) beyond the local computer such as login, access rights, server down or how to use
- General purpose classroom technology cart issues (registrar-controlled rooms)
- How to use any given software application after installation or login
- Telephone setup, moves and issues